GENERAL MERCHANDISE

What is the reason for my complaint?

What are the conditions for returning the item?

How long after delivery can I submit my claim and what do I do?

What do I get and when?

Item is not the one ordered or is not as advertised

  • Items must be in original condition and sealed.
  • Items must not be used
  • Items must include all packaging and accessories(including warranty cards, manuals, certificates of authenticity, tags, etc)

1. You can initiate the claim to return the items within 7 days of delivery of the items.

A full refund in the form of:

  • Voucher: 1-2 business days
  • Bank transfer or cheque: 4-5business days
  • Credit card reversal: 4-5 business days

Item is defective, counterfeit or damaged at the time of delivery

  • Item must be in original condition
  • Item must include all packaging and accessories(including warranty cards, manuals , certificates of authenticity, tags, etc)

Return criteria for Uniform and Books is as below:

Uniform & Books

What is the reason for my complaint?

What are the conditions for returning the item?

How long after delivery can I submit my claim and what do I do?

What do I get and when?

You changed your mind or don’t like the item

  • Item must be in original condition
  • Item must not be used
  • Item must include all packaging, accessories or tags.

-Books must be undamaged in original condition and free of marks and writings

1. 7 days to call Customer Service 2. Call Customer Service to schedule a pick-up or drop-off 3. Fill the return form

A full refund in the form of:

  • Voucher: 1-2 business days
  • Bank transfer or cheque: 3-4 business days
  • Credit card reversal: 3-4 business days

Item is not the one ordered or is not as advertised

Item is defective, counterfeit or damaged at the time of delivery

You will be required to send back the complete contents of the parcel that was received, including any promotional material. Otherwise, the claim will be unvalidated.