What is the reason for my complaint?

What are the conditions for returning the item?

How long after delivery can I submit my claim and what do I do?

What do I get and when?

Item is not the one ordered or is not as advertised

• Items must be in original condition and sealed.
• Items must not be used
• Items must include all packaging and accessories(including warranty cards, manuals, certificates of authenticity, tags, etc)

1. You can initiate the claim to return the items within 7 days of delivery of the items.

A full refund in the form of:

• Voucher: 1-2 business days
• Bank transfer or cheque: 4-5business days
• Credit card reversal: 4-5 business days

Item is defective, counterfeit or damaged at the time of delivery

• Item must be in original condition
• Item must include all packaging and accessories(including warranty cards, manuals , certificates of authenticity, tags, etc)

What is the reason for my complaint?

What are the conditions for returning the item?

How long after delivery can I submit my claim and what do I do?

What do I get and when?

You changed your mind or don’t like the item

• Item must be in original condition
• Item must not be used
• Item must include all packaging, accessories or tags.

-Books must be undamaged in original condition and free of marks and writings

1. 7 days to call Customer Service 2. Call Customer Service to schedule a pick-up or drop-off 3. Fill the return form

A full refund in the form of:

• Voucher: 1-2 business days
• Bank transfer or cheque: 3-4 business days
• Credit card reversal: 3-4 business days

Item is not the one ordered or is not as advertised

Item is defective, counterfeit or damaged at the time of delivery